For a MAP to Our Office:
CLICK HERE
For Written Directions to Our Office: CLICK HERE
BILLING:
2011 Update: We have outsourced the majority of our billing to DVG services. If you have questions about a bill that you receive from them, please contact them directly.
We continue to work on improve our billing process, and try to make sure that all visits to date have been filed with insurance and reconciled (or resubmitted when appropriate) before we send out a bill to our families. However, we recognize that no system is perfect, and that errors do occur.
Therefore, if you receive a bill from us (not DVG) and have questions about it, please call our office and request to speak to the office manager. If you are asked to leave a message and do not receive a call back within 5 business days, PLEASE call back or send us an email with "ATTN BILLING" in the subject line. Use the following email address: officemanager@louareapeds.com
We have been keeping track of ALL billing related phone calls, but some still seem to not be getting to the correct person, and we want to be sure this does not continue. We do appreciate your patience with us, and will be happy to work out payment plans when necessary!
FEES:
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There is a $25.00 fee for cancellation of a well child or ADD appointment without 24 hour notice. Many offices charge the full amount of the visit, since that time has been held for your child and may not be able to be filled at the last minute, but for now we are just charging the $25.00. We also charge for completing complex paperwork and writing patient specific letters. These can take a considerable amount of time, and often have to be done after work hours in order for us to be available to see our patients during regular office hours. We have opted to base the fee amount on time spent and complexity instead of just charging a flat fee, so if the parent is able to fill out the majority of the form, we will take that into consideration. We do not charge for completing basic physical forms (school, sports, or camp), immunization certificates, or simple form letters. The only exception is a nominal fee for multiple originals ... so please make copies before you send them to avoid needing such! |
INSURANCE:
We accept most insurances, including Aetna, Anthem, CHA
Health, Cigna, Humana, TriCare, and United Healthcare.
We currently are NOT accepting NEW Passport patients, but we
will again at some point, so please keep us in mind!
If we don't appear on your plan's provider list, or you are
uncertain, please call us at 502-245-7337.
Co-Payments are due at the time of your visit. We accept Cash,
Check, Visa, and MasterCard. NOTE: There is a $30.00 fee for
returned checks. |